ABTA

If you have a complaint against a tour operator or travel agent you may be able to use the ABTA complaints procedure. ABTA is the Association of British Travel Agents. They are a trade association which represents a large proportion of UK tour operators and travel agents including many of the largest: TUI, Jet2, Virgin Holidays, Carnival, Kuoni. You can find out if your travel company is a member by clicking here.

ABTA have a two stage complaints process. At Stage One you can submit your complaint to ABTA and they will review it. They can provide you with advice on your claim and they may also contact your travel company and ask them to review the case and the company may then offer you redress.

If this does not work you can then move on to Stage Two which is an ADR process and is dealt with below.

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