Lost Baggage

• If your baggage does not come off the carousel make sure you get a copy of the PIR as if it had been delayed

• Your baggage will count as lost if it has not been delivered to you within 21 days.

• You will then have to make a claim in writing.

How much can you claim?

As with delayed baggage you can claim up to 1,288 SDRs

What can you claim for?

You can claim for the value of the suitcase and its contents. As with insurance the airline will ask you to prove the age and the value of the items by showing receipts or credit card bills. Airlines do not usually offer ‘new for old’ valuations. They will give you the second hand value of the items.

Sometimes the baggage turns up after you have made a claim so don’t be tempted to claim for Armani clothes if you shop at Primark because that is fraud.

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