What information must my tour operator give me before I travel?

Before you enter into a contract you must be given information on:

• Your destination
• Your holiday dates and time of departure and return
• The type of transport
• Your accommodation and its tourist category
• Any meals included in the package
• Any visits, excursions or other services included in the total price agreed for the package
• Transfer details
• Whether the package is suitable for persons of reduced mobility and, if you request it, precise information on the suitability of the holiday for you taking into account your needs.
• Contact details of the organiser and, if applicable, the retailer
• The total price of the package, including any taxes fees and charges, and how it is to be paid for
• General information on passport and visa requirements including approximate periods for obtaining visas and information on health formalities, of the country you are going to.
• Information that you may terminate the contract at any time before the start of the package and any penalties payable
• Information on optional or compulsory insurance to cover the cost of termination of the contract by you or the cost of assistance, including repatriation, in the event of you suffering an accident, illness or death.