Damaged Baggage

• If your baggage has been damaged you must complain, in writing, to the airline, within seven days.

• Make sure you get a PIR

• As with loss or delay you are entitled to up to 1,288 SDRs

• You will probably be required to provide receipts or credit card evidence of the value of the damaged items.

• The airline is not responsible for damage to baggage caused by any ‘inherent defect, quality or vice’ so don’t bother claiming for the dozen eggs you were carrying in your suitcase!

• The airline may provide you with a replacement case.

Although you can claim up to about £1,400 at April 2023 exchange rates it is often surprising how much the items in your suitcase are worth so it is advisable to take out travel insurance just in case. Designer clothes, expensive cosmetics, a laptop or jewellery could easily put you over the Convention limit.

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